Privacy Policy

We are committed to being transparent about how we collect and handle your personal information.

We want you to be informed about how your Personal Data is used and processed. To support this, we use a range of methods to provide you with relevant information about Personal Data practices.
Where specific details are needed, we will provide them to you at the appropriate time.
If you have any questions or require clarification about any legally imposed limitations, we're happy to help. You can reach us by email at: info@meritoship.com

Your personal data will only be used for the purposes set out in this Policy.

We may process your personal data for a range of purposes, including providing the website, connecting you with third-party trading platforms (the "Services"), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory or legal obligations, and conducting administrative and business activities that support the use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You can request access to your personal data, have it corrected or deleted, restrict or stop its use for specific or general purposes, or have it transferred to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy explains what personal data the Company collects about natural individuals, how it processes and shares that data with third parties, and how it is secured.
This policy applies to information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be identified directly or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from, or permit the use of our services by, anyone under 18. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services and channels, or via information received from our third-party partners.

You are not required to provide personal information to us. However, withholding certain information may limit our ability to deliver our Services or grant you access to the website.

You are not required to provide us with any personal data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as your IP address, date and time of access), language settings, software crash logs, browser type, and device information. This data is not personal information and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service providers and business partners: We work with trusted third-party companies and individuals to deliver our Services on our behalf. These parties have access to your personal data only to the extent necessary to perform their functions and are obligated not to disclose or use it for any other purpose. Business transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy. Legal requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, including courts or government agencies. Protection of rights: We may disclose your personal data where we believe it is necessary to investigate, prevent, or take action regarding potential wrongdoing, suspected fraud, situations involving threats to the safety of any person, or violations of our Terms of Service. Consent: We may share your personal data with third parties when you have given us explicit consent to do so. We do not sell your personal data to third parties. Where personal data is transferred to third parties, we take reasonable steps to ensure appropriate protections are in place consistent with this Privacy Policy.

We may share your Personal Data with third-party service providers — including hosting and storage providers — for purposes such as infrastructure support and user experience analysis.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be provided to those platforms as directed, and its use will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with related entities or business partners where doing so supports the enhancement and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other relevant authorities.
We may also share your Personal Data with prospective investors, buyers, or lenders — whether relating to the Company or any other entity within the group — in connection with a proposed or completed transaction, including the sale or transfer of assets, or any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any group entity.

7. Cookies and Third-Party Services Our website uses cookies and services provided by third parties. These third parties may collect and process data about you in accordance with their own privacy policies. By using our website, you acknowledge and agree to the use of such cookies and third-party services. We use third-party services to support website functionality, analyse usage, and improve your experience. These services may include analytics tools, advertising platforms, and embedded content providers. Each third party operates under its own terms and privacy policy, which we encourage you to review. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect the availability or performance of some website features. We do not control the data practices of third-party providers and are not responsible for their privacy policies or content. Where third-party services involve the transfer of personal data, we take reasonable steps to ensure appropriate safeguards are in place.

We may engage third-party service providers, such as advertising networks and analytics companies, to operate on our website. These providers may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They are used to collect information about your browsing habits and preferences in order to improve your experience, remember your settings, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume your experience seamlessly.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods as permitted by applicable law, regulation, or order.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or to an International Organisation

10. Security of Personal Data We are committed to protecting your personal data and take reasonable steps to safeguard it against loss, misuse, unauthorised access, disclosure, alteration, and destruction. While we implement appropriate technical and organisational security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal data. You are responsible for keeping your account credentials confidential. Do not share your password with anyone. If you believe your account has been compromised, notify us immediately. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal obligations, resolve disputes, and enforce our agreements. Where we engage third parties to process personal data on our behalf, we require them to handle that data in accordance with applicable privacy obligations and to implement appropriate security measures. In the event of a personal data breach that is likely to affect your rights, we will notify you as required and take prompt steps to contain and remediate the breach. If you have questions or concerns about the security of your personal data, contact us using the details provided in this policy.

We have taken appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your personal data will be maintained without error, nor can we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, personal data disclosed due to transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or regulatory obligations beyond our control, we may be required to disclose personal data to third parties, including public authorities. In such circumstances, we cannot control the security measures applied to your personal data by those third parties.
Transmission of personal data over the internet cannot be guaranteed to be fully secure. We cannot ensure the security of personal data you transmit to us through the internet.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not under our supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any linked third-party website or app, we recommend reviewing their privacy policy. We also advise exercising caution when providing Personal Data to any third party.

12. Modifications to this Policy We may update this Policy from time to time. When we do, we will revise the date at the top of this page. If changes are material, we will notify you through the platform or by other appropriate means. Continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we handle your information.

Before visiting any third-party website or app, read their privacy policy carefully. Only provide your personal data to them once you're satisfied with how it will be handled.

13. Your rights regarding your personal information Depending on your location, you may have certain rights in relation to the personal information we hold about you. These rights may include: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete personal information; the right to request deletion of your personal information, subject to applicable legal obligations; the right to object to or restrict our processing of your personal information; the right to data portability, where processing is carried out by automated means; the right to withdraw consent at any time, where processing is based on consent. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some rights are not absolute. In certain circumstances, we may be required or permitted to decline a request — for example, where fulfilling it would conflict with a legal obligation or adversely affect the rights of another person. Where we are unable to fulfil a request, we will explain why. If you believe we have not handled your personal information in accordance with applicable privacy law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also request that we restrict the scope or type of processing applied to your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit your request in writing to the email address below.
Access Rights
We can confirm whether your Personal Data is being processed and, if so, provide you with access to it.
We will supply an electronic copy of the Personal Data currently being processed. A reasonable fee may apply for additional copies. Data will be provided electronically upon request.
The right of access must not infringe on the rights and freedoms of others. Where fulfilling a request would be detrimental to another person's rights or freedoms, we may refuse or limit our response accordingly.
Right to Rectification
You have the right to have inaccurate Personal Data corrected. Where Personal Data is incomplete, you may request that it be completed, taking into account the purposes for which it is processed.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party and those interests do not override your rights; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Right to Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, or to protect the rights of another person, or for reasons of substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format.
You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and does not infringe on the rights or freedoms of others.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party, including profiling based on those interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
In relation to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the relevant supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may impose limitations on the rights described in this section.
We will respond to requests made under the rights described in this section within one month of receipt. Where necessary, this period may be extended by up to two months, depending on the complexity and volume of requests. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise limited under this section, information provided in response to a valid request will be supplied free of charge. Where a request is manifestly unfounded or excessive, particularly where requests are repetitive, we may charge a reasonable administrative fee or decline to act on the request.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm your identity.